PRIVACY POLICY

The Insurance Studio is committed to protecting the privacy of its members and users. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Email address
  • Phone number
  • Job title and professional role
  • Organisation/employer name
  • Areas of interest or practice
  • Attendance at events or education sessions
  • Feedback or survey responses
  • Any other information you provide voluntarily

2) How We Collect Personal Information

We collect personal information directly from you when you:

  • Register as a user or student of The Insurance Studio
  • Sign up for an on-demand course, webinar, in-person workshop, training event or newsletter
  • Contact us with an enquiry
  • Complete a survey, form, questionnaire or provide feedback
  • Use our website or online forms

We may also collect information automatically through our website, such as usage data, IP addresses, and cookies.

3) Why We Collect Your Personal Information

We collect, hold, and use your personal information for purposes including:

  • Providing you with access to educational content, training materials and events
  • Communicating with you about upcoming training courses, news, or updates
  • Managing your enrolment and participation with The Insurance Studio and/or its students
  • Improving our services and training offerings
  • Conducting research and surveys to understand student needs and requests
  • Complying with legal and regulatory obligations

4) Disclosure of Personal Information

We will not disclose your personal information to third parties except in the following circumstances:

  • You have provided your consent
  • It is necessary to provide you with a requested service (e.g., event platforms, communication tools)
  • It is required or authorised by law
  • It is necessary to protect the rights, property, or safety of The Insurance Studio, our users/students, or others
  • It is reasonably necessary for the operation of The Insurance Studio, including disclosure to:
  • Third-party service providers located outside Australia (e.g., cloud storage, webinar platforms, administrative support, email marketing platforms)

Where personal information is disclosed to overseas recipients, we will take reasonable steps to ensure those recipients do not breach the Australian Privacy Principles in relation to your information.

5) Direct Marketing

We may use your personal information to send you information about The Insurance Studio events, training courses, or other services we believe may be of interest. You may opt out of these communications at any time by using the unsubscribe link, or by contacting us directly.

6) Photography and Event Media

By enrolling in and/or attending a training course, seminar, or webinar (in-person or online) offered or facilitated by The Insurance Studio, you acknowledge and agree that:

  • Photographs, video, and/or audio recordings may be taken by The Insurance Studio or its representatives for the purposes of marketing, education, promotional activities, and reporting
  • These images or recordings may be published or distributed in print or digital formats, including (but not limited to) The Insurance Studio’s website, newsletters, social media, promotional materials, and third-party publications
  • You provide your consent to The Insurance Studio to use, reproduce, and publish photographs or recordings that may contain your image or likeness, without compensation or further approval
  • If you do not wish to be photographed or recorded, please notify an event organiser in writing prior to the event or speak with a representative of The Insurance Studio at the time of the event.

We will make reasonable efforts to respect requests not to be photographed but cannot guarantee exclusion from wide-angle or crowd shots.

7) Storage and Security of Personal Information

We take reasonable steps to ensure your personal information is securely stored and protected against misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, password protection, and access controls.

Some of the services we use to store or process your data may be located overseas. In such cases, we take reasonable steps to ensure your personal information is handled in a way that is consistent with Australian privacy law.

8) Access to and Correction of Personal Information

You may request access to your personal information held by The Insurance Studio at any time. If any information we hold about you is inaccurate, incomplete, or out-of-date, please contact us so we can correct it.

To request access or correction, contact us at:
Email: [email protected]

9) Website and Cookies

Our website may use cookies and similar technologies to improve user experience and collect usage data. This may include your IP address, browser type, and pages visited. You can manage your cookie preferences through your browser settings.

10) Third-Party Links

Our website and communications may contain links to external websites. The Insurance Studio is not responsible for the privacy practices or content of those websites.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after an update indicates your acceptance of the revised policy.

12) Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Privacy Officer
The Insurance Studio Pty Ltd
Email: [email protected]

We will respond to your enquiry promptly and aim to resolve any complaints within a reasonable timeframe.

July 2025